A confirmation email will be sent to you once you placed an order.

All orders will be delivered within 3 to 5 business days for Quebec residents. During launch periods, shipping may take a little longer than usual. 

For other destinations, you can refer to the Canada Post delivery Standards (https://www.canadapost.ca).

Delivery standards for Canada: 5 to 7 business days
Delivery standards for the United States: 2 weeks
Delivery standards for Europe: 3-4 weeks

Shipping price is calculated at checkout and can change depending of shipping address and weight of the parcel. For all order shipped outside of Canada, please allow 2-4 weeks to receive your package. Please note that duties and custom fees (if applicable) are the responsibility of the client. Rose Maternité is also not responsible for any custom delays or lost packages.

*During busy delivery periods at Canada Post (Holiday Periods, Black Friday and/or Boxing Day), we are unfortunately not responsible for any postal delays. It is possible that the delivery time may be delayed by a few days*.

All returns are made by post only and are at the buyer's expense. Delivery charges are non-refundable.

Please note that only one return (exchange and/or refund) per order is allowed and will be accepted. 

Nous acceptons tous les retours d’articles ROSE à condition qu’ils soient dans leur état d’origine, avec l’étiquette respective et ne doivent pas avoir été lavés, portés ou abîmés et ce, dans un délai de 15 jours après la livraison.

Unfortunately, after this period, the items will no longer be eligible for a refund or exchange.

If you wish to return, click here.

ROSE n’est pas responsable des articles perdus dans le transport (ou lors du transport) de retour de la part de l’acheteur.

*Items purchased during promotions offering 30% or more off (e.g., Black Friday, Boxing Day) are considered final sales and are neither exchangeable nor refundable.

*Please note that items purchased from our online store must be returned by mail only. Returns cannot be accepted in our participating stores. In addition, final sale items cannot be selected for return as they are non-refundable.

1. Cliquez sur EFFECTUER UN RETOUR dans le menu en haut.

2. Complete the form with your order number (available in your confirmation email) and your email address.

3. Select the item(s) to be returned and indicate the reason for the return. Final sale items cannot be selected as they are non-refundable.

4. Select the desired option: Refund according to the original payment method.

5. Complete the comments section if necessary with more information.

6. Select the reason for the return and add information as required.

7. Select the desired method of return: Use our prepaid return label with Canada Post or the carrier of your choice.

8. Click Submit to confirm your return.

9. Download the return label, available in your email or on the return platform by clicking on View. Print it out and stick it on your return package, making sure to attach the return form.

10. Drop your package off at your local Canada Post office or mailbox. Once we receive your return package, we will process your return within a few days.

A $12.00 return label fee will apply and will be deducted from the refund. You will receive a confirmation email when the refund is processed.

All refunds will be made according to the original method of payment. A purchase made with a gift card will be refunded directly to the gift card and not by credit card. 

Returns are at the buyer's expense and are non-refundable.

1. Cliquez sur EFFECTUER UN RETOUR dans le menu en haut.

2. Complete the form with your order number (available in your confirmation email) and your email address.

3. Select the item(s) to be returned and indicate the reason for the return. Final sale items cannot be selected as they are not exchangeable.

4. Select the desired option: Exchange.

5. Complete the remark if necessary with more information.

6. Select the reason for the exchange and indicate the information about the desired new item in the description (size/model/colour).

7. Select the method of return: Use the carrier of your choice.

8. Click Submit to confirm your return.

9. Prepare your package with the exchange form below and go to a Canada Post outlet or other carrier of your choice and return the package to the address indicated on the form

Once we have received your return package, we will proceed to exchange your return as soon as possible.

Only items purchased at the regular price can be refunded or exchanged. Unfortunately, sale and promotional items are not eligible for return, as they are considered final sale.

Items purchased during promotions offering 30% or more off (e.g., Black Friday, Boxing Day) are considered final sales and are neither exchangeable nor refundable.

We can offer you a price adjustment on an item purchased at regular price on our online store within 48 hours of the date of purchase, with the exception of offers from the Mad Friday, Cyber Monday and Boxing Day. Please note that no price adjustments will be accepted for special prices or events with promotional codes.

Please note that no promotional code can be combined with another. For example, during a promotion, our loyalty program codes cannot be applied to your orders. If you wish to apply it, you will not be able to benefit from our current promotion. Thank you for your understanding.

Errors can happen. If a product is listed incorrectly (price or description) due to a typographical error or other mistake, Rose Maternité reserves the right to refuse or cancel any orders that may have been placed for such a product listed. If your credit card has already been charged for an error purchase, we will issue a credit to your card for the full amount of the charge.

Errors are also possible in the availability of products and in our available inventory displayed on our online store. If a product is purchased and found to be unavailable, we will refund the product as quickly as possible. Please note that no exchange or replacement of similar products will be possible. Any error will be automatically refunded according to the original method of payment. 

We are human beings in a small company handling hundreds, if not thousands, of items a week. If this happens to your order, we are extremely sorry in advance. We thank you sincerely for your understanding!

Gift Cards purchased from our online store can be exchanged for merchandise only on our website (www.rosematernite.com) and not at participating retailers/outlets.

The gift card is non-exchangeable, non-refundable and non-redeemable.

Purchases made with a gift card that subsequently require a refund will be refunded directly to the gift card. No credit card refunds are accepted.

From six months after purchase, no refund and/or exchange is possible. Unfortunately, even if the item has not been worn or washed, we have no control over the way it has been stored. It is the customer's responsibility to check the items upon receipt.

If you have any questions regarding your order that is more than six months old, please feel free to contact us directly via our online form or by email at rosematernite@gmail.com.

We undertake to process your order within 48 working hours of payment, with the exception of orders placed for the launch of new collections, promotions or major events, which may take slightly longer.

Les prix affichés sur le site www.rosematernite.com sont en dollars canadiens avant taxes, et frais de transport. Le prix est payable en totalité et en un seul versement au moment de la commande. Toutes les commandes sont payables en dollars canadiens. ROSE se réserve le droit de modifier ses prix de détail à tout moment et ce, sans préavis.

Errors can happen. If a product is listed incorrectly (price or description) due to a typographical error or other mistake, Rose Maternité reserves the right to refuse or cancel any orders that may have been placed for such a product listed. If your credit card has already been charged for an error purchase, we will issue a credit to your card for the full amount of the charge.

Errors are also possible in the availability of products and in our available inventory displayed on our online store. If a product is purchased and found to be unavailable, we will refund the product as quickly as possible. Please note that no exchange or replacement of similar products will be possible. Any error will be automatically refunded according to the original method of payment. 

We are human beings in a small company who handle hundreds, if not thousands, of items a week. If this happens to your order, we're extremely sorry in advance. We sincerely thank you for your understanding!

Toutes les photos et le contenu du site internet www.rosematernite.com appartiennent exclusivement à ROSE. L'utilisation de toutes les marques déposées de ROSE ou de l’utilisation de la marque sans le consentement écrit de ROSE est strictement interdite. Vous ne pouvez pas utiliser les photos déposées de ROSE en lien avec un produit ou un service. 

Rose Maternité reserves the right to update or modify the present Terms and Conditions at any time and without prior notice.

If you want to distribute the products of our collections in your store, send us a presentation message via rosematernite@gmail.com and we will answer you as soon as possible.

Our head office is located in the warm and friendly Ville de l'Assomption.

All the work involved in the conception, design and production of the drawings and patterns, as well as the purchase of fabrics for our collections, is done right here in the Lanaudière region.

All our products are therefore proudly designed and made in Quebec.

For reasons of availability and production costs, the final production of our garments is done jointly with a team specialized in the maternity field in Asia.

At all times, our team is committed to conducting its activities in accordance with recognized ethical standards in the commercial sector and the labour laws in force on our side as well as that of our supplier and its employees. Our team is part of an ethical work group and is proud to collaborate and work with a dedicated supplier. The environment and working conditions are essential elements that we take very seriously. As such, we regularly visit our work colleagues abroad, just like our colleagues here in Quebec. We are a great team and that's what makes us strong! 

Thank you so much for encouraging us in this great adventure!

ROSE s’engage à vous offrir une expérience de magasinage en ligne sécuritaire et assure le respect de la confidentialité de tout renseignement personnel fourni lors de vos achats en ligne sur le site www.rosematernite.com.

ROSE contrôle les données personnelles que vous nous soumettez et en est responsable conformément à la loi applicable relative à la protection des données personnelles.

ROSE n'utilisera jamais vos informations personnelles à d'autres fins que celles décrites dans la présente déclaration de confidentialité sans avoir préalablement obtenu votre consentement par écrit.

ROSE se réserve le droit de divulguer des renseignements concernant les utilisateurs de son site dans les situations suivantes : afin de se conformer à une loi ou à une réglementation, afin d'assurer sa défense dans l'éventualité d'une poursuite judiciaire ou afin de protéger ses droits ou ceux des utilisateurs de son site.

Le site Internet de ROSE contient des liens vers des sites web externes dont il ne gère pas le contenu. Les liens externes présents sur le présent site ne font l'objet d'aucune recommandation et sont présentés à titre indicatif et informatif exclusivement.

ROSE n'est pas responsable de l'information qui se trouve à l'extérieur de son site et ne peut offrir aucune garantie quant à l'exactitude de cette information. La présente déclaration de confidentialité ne s'applique pas à ces sites web externes.

ROSE se réserve le droit d'utiliser des témoins (« cookies ») sur son site Web.

Si vous ne désirez pas permettre à ROSE d'utiliser des témoins lors de votre consultation de ce site, vous pouvez désactiver la fonction des témoins sur la plupart des fureteurs.